I want you to love your new jewelry! If you are, for any reason, unhappy with any item that you have purchased from Rockhaus Metals, you may return or exchange it to us in new and unworn condition within 14 days of being ordered for a full credit or a new piece.
Special orders, resized rings, customized jewelry, and items purchased with a discount are not eligible for a refund. We recommend that you confirm appropriate sizing for rings, preferably from a jewelry store professional, prior to placing your online order.
Products purchased through other Rockhaus Metals retailers must be returned/exchanged to the retailer and are subject to the retailer’s individual store policy.
Customers are responsible for return shipping. Please note that Rockhaus is not responsible for lost or stolen items in the mail. When returning your merchandise I strongly suggest adding insurance to the shipment for the dollar amount of the merchandise.
To request a return, please email me at firstname.lastname@example.org